How to Set Up a Professional Business Email (info@yourbusiness.com)

By Chelsea & Justin Wade — the small change that makes a one-person tote rental look established.

When a customer gets a quote from cooltotelady_atl_99@gmail.com, a tiny part of their brain files you under "maybe not a real business." When it comes from info@yourbusiness.com, you look established before you've said a word. It's one of the cheapest credibility upgrades you can make, and you can usually do it for free.

There are two ways to get a business email. Most tote owners want the first one.

Option 1: Email forwarding (free, low-maintenance — start here)

Forwarding means info@yourbusiness.com isn't a whole separate inbox — it just forwards to the Gmail (or whatever) you already check all day. You get the professional address without a new account, new password, or new app to babysit.

Most domain registrars and website hosts include free forwarding. The setup, in plain terms:

In your domain or host settings, find Email Forwarding.
Create a forward: info@yourbusiness.com → your-real-inbox@gmail.com.
Save. Now anything sent to your business address quietly lands in your normal inbox.

One more step so you can reply as your business

Forwarding handles incoming mail. To send from your business address, add it to Gmail as a "Send mail as" alias (Gmail → Settings → Accounts → "Add another email address"). After a quick verification, you can choose info@yourbusiness.com in the "From" line. Customers see the professional address; you never leave your normal inbox.

This is the setup we recommend for almost everyone starting out. It's free, there's nothing extra to remember, and it looks completely professional.

Option 2: A full mailbox (Google Workspace / Zoho)

If you want a true standalone inbox on your domain — separate login, calendar, the works — you can pay for a hosted mailbox:

Google Workspace — the familiar Gmail experience on your domain, around $6–7/user per month.
Zoho Mail — has a free tier for a single small-business mailbox, and cheap paid plans.

This is nice once you have a team or want everything truly separate, but it's more to manage and more to pay. For a solo tote rental, forwarding usually wins until you've grown.

Want it just handled?

Setting up your professional email is a $99 add-on to your website build. We create info@yourbusiness.com, route it to the inbox you already check, and set up "send as" so you can reply from it — nothing new for you to learn.

Pick a smart address while you're at it

Keep it simple and predictable. Good options: info@, hello@, or bookings@ yourbusiness.com. Skip cute or hard-to-spell addresses — people will be typing this from a yard sign or a Facebook post.

Get your whole launch handled

Website, domain connection, business email, and payments — set up for you and live in 24 to 48 hours. $199 to build, then $25/month to host and maintain.

See the Launch Package

Frequently asked

Is a business email really free?

With forwarding, yes — most registrars and hosts include it at no extra cost, and replying through Gmail's "send as" is free too. You only pay if you want a full standalone mailbox like Google Workspace.

Do I need a website to have a business email?

You need a domain, not necessarily a website. If you own yourbusiness.com, you can set up email on it whether or not a site is live yet.

Will customers know it's "just forwarding"?

No. Incoming mail lands in your inbox and, with "send as" configured, your replies show your business address. To them it's simply your business email.

Can I have more than one address?

Yes — you can forward info@, bookings@, and hello@ all to the same inbox if you like. Keep it to one or two so you don't overcomplicate things.